1. Information we collect

We collect only what we need to respond to you and run our business.

• Information you give us: name, phone number, email, business or clinic name, city, and the message or product enquiry you send through our forms, email, phone or WhatsApp.
• Collected automatically: IP address, browser type, device, pages visited and time spent, through cookies and similar technologies.

2. How we use your information

• Reply to your enquiries and share product information, availability and pricing.
• Process orders, supply and dealership requests.
• Improve our website, products and customer service.
• Send product updates, only where you have agreed to receive them.
• Meet legal, regulatory and accounting requirements, and prevent fraud or misuse.

3. Cookies

Our website uses cookies to make the site work properly and to understand how visitors use it. You can block or delete cookies in your browser settings, though some parts of the site may not work as intended.

4. Sharing of information

We do not sell your personal information. We share it only with:

• Service providers who help us run the website, send emails, deliver orders or analyse traffic, and who must keep your data confidential.
• Courts, government authorities or regulators, when the law requires it.
• A buyer or successor, if our business is merged, sold or restructured.

5. Third-party links

Our website may link to other websites or platforms such as WhatsApp, Facebook, Instagram, LinkedIn or YouTube. We are not responsible for their privacy practices, so please read their policies before sharing any information.

6. Data security and retention

We take reasonable steps to protect your information from unauthorised access, loss or misuse. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security. We keep your information only as long as needed for the purposes above or as required by law.

7. Your rights

Under the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, you may:

• Ask to access, correct or update the personal information we hold about you.
• Ask us to delete your information, subject to legal requirements.
• Withdraw your consent to marketing messages at any time.

To use any of these rights, write to us at the email address below.

8. Medical disclaimer

Content on this website is for general information only. It is not medical advice and does not replace consultation with a qualified doctor or pharmacist. Always consult a registered medical practitioner before using any medicine or healthcare product. Product images and descriptions are indicative, and availability may change.

9. Children's privacy

This website is meant for adults. We do not knowingly collect personal information from children under 18. If you believe a child has shared information with us, please contact us and we will delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be on this page, with the updated date at the top.

11. Contact us

For questions or requests about this policy, reach us here: